Refund & Return Policy
Eligibility for Returns
We accept returns within 2 days of delivery if:
Item is unused, in original condition, and in original packaging
You provide proof of purchase (order number or receipt)
Non-Returnable Items Return Process
The following items cannot be returned:
Sale or clearance products
Digital downloads
Personalized or custom-made items
Perishable goods (if applicable)
Return Process
Contact us at houseofmodestonline@gmail.com to request a return.
Once approved, we’ll provide return instructions and the return shipping address.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
Contact us within 2 days of delivery
Include photos of the item and packaging
We will replace the item or issue a refund at no cost to you.
Refunds
Once we receive and inspect the returned item, your refund will be processed within 5–10 business days to your original payment method. Shipping fees are non-refundable, except in cases of damaged or incorrect items.
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