Refund & Return Policy

Eligibility for Returns

We accept returns within 2 days of delivery if:

• Item is unused, in original condition, and in original packaging

• You provide proof of purchase (order number or receipt)​

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Non-Returnable Items Return Process

The following items cannot be returned:

• Sale or clearance products

• Digital downloads

• Personalized or custom-made items

• Perishable goods (if applicable)​

​Return Process

1. Contact us at houseofmodestonline@gmail.com to request a return.

2. Once approved, we’ll provide return instructions and the return shipping address.

3. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 2 days of delivery

• Include photos of the item and packaging

• We will replace the item or issue a refund at no cost to you.

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Refunds

Once we receive and inspect the returned item, your refund will be processed within 5–10 business days to your original payment method. Shipping fees are non-refundable, except in cases of damaged or incorrect items.

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Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.